The Girl in the Rocking Chair
Over the years, I’ve had the privilege of speaking to audiences of all kinds, but the youth market always holds a special place in my heart. This week, as I prepare to speak at YADAPP I found myself thinking about the moment that changed the way I see myself...
The Skill Patients Notice Most Isn’t Medical Expertise — It’s Listening
When people talk about excellent healthcare, the conversation usually centers on expertise. We admire physicians who can diagnose complex illnesses, surgeons who perform delicate procedures, and therapists who help patients regain strength and mobility. These...
When Someone Actually Listens: Why That Moment Stays With Patients
There are moments in healthcare that stay with patients long after the appointments, tests, and treatment plans fade from memory. You might assume those moments involve dramatic diagnoses or breakthrough medical interventions. Sometimes they do. But more often, what...
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