Hi friends,
There was a moment during my hospital stay when I felt at my absolute most vulnerable. I had an accident in bed. In that split second, I braced myself for humiliation. But my nurse moved so quickly — lifting me, cleaning me, and remaking the bed with such calm confidence — that it felt as though the event never even happened.
What stayed with me wasn’t the accident itself, but the way she carried me through it. Her actions told me: You are safe. You are seen. You are still you.
That is the power of the patient experience.
Reflection
When you are the patient, it’s the smallest interactions that matter most. A glance, a gesture, a moment of dignity preserved. What might feel like “just part of the job” for a healthcare professional can become a life-changing memory for the person in the bed.
Practical Takeaways for Healthcare Professionals
- Enter the room with presence — pause before diving into tasks.
- Lead with reassurance before you begin care.
- Treat moments of vulnerability as opportunities to protect dignity.
Quote
“They may forget your name, but they will never forget how you made them feel.”
— Maya Angelou
🎥 Video Kelsey Tainsh | Nurses Restore Dignity When Patients Feel Powerless
With gratitude,
Kelsey
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